At TD AO Globe Life ("we," "us," or "our"), your privacy is our priority. This SMS Privacy Policy explains how we collect, use, and protect your personal information when you communicate with us via text messaging, particularly as it relates to insurance services.
By opting in to receive SMS communications from TD AO Globe Life, you consent to the collection and use of your information in accordance with this policy.
1. What Information We Collect via SMS
When you engage with us through SMS, we may collect the following information:
- Your full name
- Your mobile phone number
- Your consent and opt-in preferences for SMS communications
This information is collected solely to facilitate communication regarding insurance services, coverage, and related administrative matters.
2. How We Use Your Information
Your information may be used for the following purposes:
- To respond to inquiries and provide requested insurance information or quotes
- To deliver timely updates regarding your insurance coverage, policy changes, or appointments
- To send opt-in updates including newsletters, special offers, or critical service alerts
- To maintain compliance, prevent spam, and ensure the security of our communication systems
3. How We Share Your Information
We are committed to maintaining the confidentiality of your personal data:
- We do not sell or rent your personal information.
- We do not share SMS opt-ins with third parties or affiliate companies for marketing purposes.
- Information may only be shared with trusted service providers when necessary to deliver core insurance services or as required by law.
SMS Terms of Service
By providing your phone number and opting in, you agree to receive text messages from TD AO Globe Life (DBA of Carlos A. Zambrano). Messages may include appointment scheduling/confirmations, requested benefit information, follow-ups to requests, and customer care.
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help.
Support: (254) 362-5025 | tdqualitymanager@tdaoglobelife.com
A. Opt-In Disclosure
"By providing your phone number, you consent to receive text messages from TD AO Globe Life (DBA of Carlos A. Zambrano). Message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase."
B. Help and Opt-Out Responses
HELP Message Response
Thank you for contacting TD AO Globe Life. For assistance call (254) 362-5025 or visit www.tdaoglobelife.com.
STOP Message Response
"You have successfully unsubscribed from TD AO Globe Life SMS messages. To re-subscribe, reply START."
C. SMS Terms & Conditions
- SMS Consent Communication: Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Message Frequency: Message frequency may vary. You may receive up to 4 messages per week related to reminders and follow-up messages.
- Potential Fees: Standard message and data rates may apply depending on your carrier's pricing plan.
- Opt-In Methods: Customers may opt in via online form submission.
- Opt-Out Methods: Reply STOP to any SMS message at any time.
- Help: Reply HELP or contact us directly.
Contact Us
TD AO Globe Life
📞 Phone: (254) 362-5025
🌐 Website: www.tdaoglobelife.com
📧 Email: tdqualitymanager@tdaoglobelife.com
📍 1902 Wright Pl Suite 200, Carlsbad, CA 92008